Terms of service

About our service

Wheelie Logs R Us Limited supplies kiln-dried firewood, reusable wheelie-bin deliveries and refills, bulk bags, netted logs and kindling through wheelielogsrus.co.uk. Contact info@wheelielogsrus.co.uk call 01255 736090, or write to our registered office and operating yard at Lodge Farm, Clacton Road, Frinton-on-Sea, CO13 0JU. Visits and collections are by prior arrangement.

Company registration number: 17383258. Registered in England and Wales.

Products and prices

Prices are shown in pounds sterling. Wheelie Logs R Us Limited is not VAT registered and does not charge VAT. Any delivery charge is displayed at checkout before payment. Product descriptions identify the contents supplied. Log sizes, weights and counts described as approximate may vary naturally; this does not affect your right to receive goods matching their description.

A first bin order costs £129.00: £69.00 for the logs plus a £60 refundable bin deposit. It includes complimentary kindling and firelighters as described on the product page. A like-for-like refill costs £69.00 without another deposit. Additional delivery charges depend on your postcode.

Ordering and payment

Check the products, delivery address and contact details before placing an order. Payment is taken using the methods available at checkout. We email confirmation of your order. If an availability or pricing problem prevents us fulfilling it, we will contact you to agree an alternative or refund; we will not charge a higher price without your agreement.

Delivery and collection

Delivery requires a minimum order of £59.99 and is restricted to our configured postcode area. Charges, delivery aims and access requirements are in our shipping policy. We aim to deliver within 3–4 days and contact you within 24 hours to arrange delivery. Tell us about access restrictions. Unattended delivery requires an agreed safe place.

Reusable bin service

The £60 deposit is not the purchase price of the bin. Keep the bin while using our service and leave the empty bin accessible for a refill swap. Refill products are for customers who already hold a Wheelie Logs bin. There is no subscription or automatic repeat charge: order refills when you need them.

If you stop using the service, contact us to arrange collection and a deposit refund when the bin is returned in reasonable condition. Normal wear is allowed. See our bin deposit information and returns policy.

Cancellations, problems and complaints

Our returns policy explains cancellation, refund and faulty-goods rights, and includes an optional cancellation form. For a complaint, email your order number and the issue so we can investigate and respond. Nothing in these terms removes or limits your statutory consumer rights or liability that cannot legally be excluded.

Privacy

Our privacy policy explains how personal information is handled. Changes to these terms apply to future orders and do not retrospectively change an existing order.