Refund policy

Cancellations and returns

For online consumer orders, tell us you wish to cancel within 14 days after delivery, without needing a reason. Email info@wheelielogsrus.co.uk, use our contact form, or write to Wheelie Logs R Us Limited, Lodge Farm, Clacton Road, Frinton-on-Sea, CO13 0JU. Include your name and order number.

Return goods within 14 days after notifying us, unless we arrange collection. Contact us to coordinate bulky firewood returns. Any return costs payable by you must have been disclosed before purchase; we will not impose an undisclosed return fee.

Refunds include the standard outward delivery charge for a fully cancelled order. We refund to your original payment method without a refund fee, within 14 days of receiving returned goods or earlier proof of return. If we offer collection, the refund deadline is 14 days after cancellation.

We may deduct loss in value caused by handling beyond what is necessary to inspect the goods, including burning logs. This does not restrict rights relating to faulty goods.

Faulty, damaged or incorrect goods

Contact us with your order number and details of the problem. Photos are helpful where available. Your statutory rights remain unaffected; we will provide the remedy required by law and cover reasonable return costs for faulty or incorrect goods.

Refundable wheelie-bin deposit

The first-order price includes £69.00 for logs and a £60 refundable bin deposit. The bin remains part of our reusable service. Refills carry no additional deposit for a like-for-like swap.

When you leave the service, contact us to arrange collection. We refund the £60 deposit once the bin is returned in reasonable condition, allowing for normal wear. Missing bins or damage beyond normal wear may affect the refund; we will explain any proposed deduction. This ongoing bin-return arrangement is separate from your statutory right to cancel an order.

Optional cancellation form

To: Wheelie Logs R Us Limited, Lodge Farm, Clacton Road, Frinton-on-Sea, CO13 0JU; info@wheelielogsrus.co.uk.

I/We give notice that I/We cancel my/our contract for the following goods:
Goods and order number:
Ordered on / received on:
Consumer name:
Consumer address:
Signature (only if sent on paper):
Date:

You may use this form or any other clear statement of cancellation.