Frequently asked questions
What do I choose for my first order?
Choose First Order – Wheelie Bin of Kiln-Dried Hardwood Logs. It includes £69.00 of logs plus a £60 refundable bin deposit.
I already have a Wheelie Logs bin. What do I order?
Choose Bin Swap Refill for £69.00. We bring a full bin and collect your empty one, with no new deposit.
Do I own the wheelie bin?
The bin remains part of our reusable bin-swap service. Your £60 deposit is refundable when you leave the service and return the bin in reasonable condition.
Can I buy logs without joining the wheelie-bin service?
Yes. We also offer bulk bags and smaller firewood products, along with kindling and firelighting essentials.
Do I need to be home for delivery?
No. Just agree a safe, suitable place for your bin with us beforehand. For a refill, leave your empty bin in the agreed accessible spot and we’ll swap it for a full one. Please tell us about any steps, gravel, narrow gates or other access restrictions.
Where do you deliver?
Delivery requires a minimum order of £59.99. We use postcode zones from CO13 0JU: free within 4 miles, £10 over 4 up to 9 miles, £20 over 9 up to 14 miles and £30 over 14 up to 19 miles. Felixstowe (IP11) is £30. These are straight-line distance bands. Your postcode determines eligibility and the final charge at checkout; we do not deliver outside the configured area.
How soon will my order arrive?
We aim to deliver within 3–4 days of ordering. Our team will contact you within 24 hours to arrange delivery, followed by an email confirming your expected delivery day. Local deliveries run on scheduled rounds based on your postcode.
Do you deliver in the evening or at weekends?
Yes. Evening and weekend deliveries are available by arrangement.
Can I view products or collect my order?
Yes. You’re welcome to view our products before ordering or collect from the farm. Please contact us before travelling so someone is there to help.